Consulting · Managed Support Service

Managed IT support service. Better cost control. Improved risk management. High availability. Future-proofing.

Technology consultants helping organisations make the transition — and see the benefits of increased efficiencies, improved productivity and minimised downtime. We cater to specific needs of your business by understanding your business process, business needs and technology specification. Pair with NovaCare 360°.

Contact Us Now Four benefits
24/7Uptime monitoring
4Key benefits
3Service offerings
360°NovaCare plan
About managed support Four benefits Three offerings NovaCare 360° FAQ Offices
About managed support · Verbatim from novasoft.global

As a business owner or manager you have to make sure that the technology is available and operational at all times.

There can be several technological mishaps and that’s when your business and staff need managed IT support services for operational growth throughout the industry.

Today’s business leaders are not asking whether IT service is right for their organization, but how it can be used to obtain optimum results. A managed IT support service can be the answer to your problems.

Novasoft caters to specific needs of your business by understanding your business process, business needs and technology specification. We are technology consultants helping organizations make the transition, and help them to see the benefits of increased efficiencies, improved productivity and minimized downtime.

Four benefits · Verbatim from novasoft.global

What benefits you get by managed support service?

1. Better cost control

A single managed-service contract instead of multiple ad-hoc vendor relationships. Predictable monthly retainer. Pre-agreed SLA windows. No emergency premium fees for routine work.

2. Improved risk management

Documented incident-response runbooks. Defender for Cloud monitoring. Backup & restore testing on the standard cadence. Microsoft release-wave readiness against your tenant.

3. High availability & efficiency, productivity

24/7 uptime monitoring on the BC + LS Central tenant. Performance baselining. Capacity planning against the Fabric workspace. Proactive remediation before the user reports the issue.

4. Future-proofing IT services

Microsoft Dynamics release-wave readiness. LS Retail wave testing on sandbox before production. AppSource extension patching. Roadmap alignment to Microsoft Copilot Studio + Fabric.

Three offerings · Verbatim from novasoft.global

What Novasoft provides under Managed Support Service?

1. Applications that cater to changing business

Making your applications cater to changing business environment — configuration changes, master-data tuning, new approval workflows, additional Power BI dashboards, Power Apps mobile forms. Same engineering bench that built the system maintains it.

2. Legacy migration: agility & security

Increased agility & security with legacy application migration — managed alongside the day-to-day support. Phased decommissioning of old Dynamics NAV, GP, AX, on-prem CRM or QuickBooks instances. Pair with the Upgrade & Migrate service for the heavy lift.

3. Commitment to excellence

Commitment to excellence — same partner credential (Microsoft Solutions Partner — Business Applications, LS Retail Diamond Partner 5 consecutive years 2022–2026) honoured every quarter. Same named engineer across the support relationship.

NovaCare 360° · The premium Managed Support plan

Step up from standard managed support to NovaCare 360°.

Customers who want named escalation, faster SLAs and proactive release-wave readiness move to the NovaCare 360° plan.

NovaCare 360° adds:

  • Named escalation contact — a dedicated Novasoft engineer who knows your tenant inside-out
  • Faster SLA windows — P1 inside 30 minutes 24/7, P2 inside 2 business hours
  • Monthly tenant health review — performance, capacity, security posture, AppSource patch status
  • Pre-release wave regression sweep — 2 months before each Microsoft + LS Retail wave, against your sandbox
  • Quarterly business review — KPI alignment between IT operations and business outcomes

Learn about NovaCare 360°

FAQ · Managed support questions

Six honest answers about Novasoft managed support.

What does Novasoft Managed IT Support Service include?

Four key benefits: better cost control, improved risk management, high availability and efficiency and productivity, and future-proofing IT services. Three service offerings: making your applications cater to changing business environment, increased agility and security with legacy application migration, and commitment to excellence.

How does Novasoft differ from a generic managed IT services provider?

Novasoft caters to specific needs of your business by understanding your business process, business needs and technology specification. We are technology consultants — not just IT operators — helping organisations make the transition, and see the benefits of increased efficiencies, improved productivity and minimised downtime.

What is NovaCare 360°?

NovaCare 360° is the named-escalation, SLA-backed version of Novasoft Managed Support. Dedicated escalation contact, faster response targets, monthly tenant health reviews, AppSource extension patching, Microsoft and LS Retail release-wave readiness and quarterly business reviews against your KPIs.

Which products does the Novasoft Managed Support Service cover?

Microsoft Dynamics 365 Business Central, LS Central, the Novasoft AppSource apps (NOVAPROD, NOVAREQ, NOVAQC, NOVATRADE, NOVAPOWER, NOVAHUB, WhatsApp Bill), Microsoft 365, Azure, Power Platform and Microsoft Fabric.

How does Managed Support help with cost control?

Single managed-service contract instead of multiple ad-hoc vendor relationships. Predictable monthly retainer. Pre-agreed SLA windows. No emergency premium fees for routine work. Quarterly business reviews track value-delivered against retainer spend.

How does Novasoft handle legacy application migration?

Increased agility and security with legacy application migration is one of our three core managed-support service offerings. We assess the legacy estate, design the modern Microsoft Dynamics 365 + Azure target, plan the cut-over with rollback, and run the migration in phases via the Upgrade & Migrate consulting workstream.

Industries served · Verticals this consulting team supports

Six Novasoft industry practices — all supported by this consulting team.

Food & Beverage

Food & Beverage — LS Central Hospitality on Business Central.

Grocery & Retail

Grocery & Retail — LS Central unified POS for hypermarkets, supermarkets, convenience and dark stores.

Fashion & Apparel

Fashion & Apparel — LS Central for Fashion with size-colour matrix, season master, sell-through analytics.

Manufacturing

Manufacturing — BC Manufacturing for discrete and process production with NOVAQC advanced quality.

Get in touch with us · Four offices, one team

One delivery team across UAE, KSA, India and the USA.

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Need help implementing the new Microsoft Dynamics business application and Office 365? Talk with our consultants.

No sales deck. No SDR. A Novasoft consultant — not a sales person — will be in touch within one business day.

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Sources · Authority & partner references
  1. Microsoft Partner — Solutions Partner for Business Applications
  2. LS Retail Partner Directory — Novasoft (Diamond Partner, 5 consecutive years 2022–2026)
  3. Microsoft Learn India — Business Central documentation
  4. Microsoft AppSource — Novasoft apps directory
  5. Novasoft Privacy Policy

Last reviewed May 2026.

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