One platform — LS Central + Business Central + Microsoft Fabric + Retail Co-Pilot — powering hypermarkets, supermarkets, convenience stores and dark-store quick-commerce. Bilingual Arabic-English POS, omnichannel inventory and planogram-grade replenishment, delivered by an LS Retail Diamond Partner — 5 consecutive years (2022–2026).
From neighbourhood convenience stores to 60-aisle hypermarkets and dark-store quick-commerce — same LS Central platform, format-specific configuration.
Every grocery chain that has ever bought a POS and been disappointed shares one root cause: the POS, the inventory system, the finance system and the loyalty system are four separate platforms loosely stitched together by nightly batches. The cashier sees one inventory number. The finance team sees another. The promotion system pushes a price the POS doesn’t know about. Loyalty points post a week late. The CEO opens a dashboard and sees a number nobody else recognises. None of this is a POS problem — it is an architecture problem, and grocery is the format where it shows up hardest.
What Novasoft does differently starts at the data layer. LS Central runs on top of Microsoft Dynamics 365 Business Central as a single unified platform. One item master. One customer record. One stock ledger. The POS, the back-office, the warehouse, the loyalty engine and the financials read from the same row. The cashier’s screen, the merchandiser’s replenishment view, the CFO’s P&L and the store manager’s daily flash all reflect the same truth — because they are the same data.
On top of that single-source-of-truth, Novasoft layers Microsoft Fabric analytics for executive dashboards, Retail Co-Pilot for natural-language store-performance queries, Power Automate for store-to-warehouse-to-finance workflows, and LS Commerce for the online channel — all built on the same Microsoft tenant. One platform. One partner. One contract.
Every grocery engagement starts with a process mapping workshop in a real store. The POS is configured around how your team actually sells — not how an LS Retail template assumes they sell.
On-site or remote walk-through of one of your stores. POS pain points, inventory accuracy, loyalty model, peak-hour bottlenecks, promotion process and any current ERP. Written audit + LS Central readiness scorecard inside 5 business days.
Item hierarchy design, multi-store inventory model, promotion engine setup, loyalty schema, warehouse/replenishment configuration, multi-currency and Arabic POS. Integration design for payment gateways, scales, kitchen display systems and any third-party tools.
First 1-3 pilot stores configured end-to-end. POS, scale and printer hardware certified. Staff training (cashier, supervisor, store manager, merchandiser). UAT with your team running real transactions on real product on a sandbox tenant before go-live.
Pilot store cuts over with on-site Novasoft team during a planned closure. Two weeks of hypercare. Then the validated template rolls out across your chain at 1-2 stores per week. Hand-over into NovaCare 360° for 24/7 POS uptime.
Every block runs on the same tenant. The POS, the ERP, the analytics layer, the AI assistant and the online store all share the same item master, the same customer record and the same stock ledger.
The grocery POS, inventory, replenishment, promotion engine and loyalty platform — all running natively inside Business Central with one shared item master. Bilingual Arabic-English POS, weighing-scale integration, multi-temperature warehouse, FTA-compliant receipts (tax.gov.ae) and offline-resilient store servers for peak-hour reliability.
LS Central practiceThe ERP back-office every LS Central tenant sits on top of. Vendor master, purchasing, AP/AR, general ledger, multi-entity consolidation, statutory VAT reporting and warehouse management — all reading the same item and customer data the POS writes. No separate ERP-to-POS reconciliation cycle.
Business Central practiceLS Commerce extends the LS Central platform with a customer-facing online store that shares the same inventory, the same loyalty record and the same promotion engine as the in-store POS. Click-and-collect, ship-from-store, dark-store fulfilment and unified return processing all work because they read from the same database.
eCommerce practiceExecutive grocery dashboards built on Microsoft Fabric Lakehouse ingesting LS Central transactions, BC financials and LS Commerce orders. Direct Lake Power BI for sub-second refresh on store performance, basket analysis, margin per SKU, stock-turn and promotion ROI. One semantic model, one set of business rules.
Analytics practiceNovasoft’s Retail Co-Pilot — a Copilot Studio agent grounded in your LS Central transaction data via Microsoft Fabric. Natural-language queries: “Which stores missed forecast last week?”, “Show me my top 20 loss-making SKUs”, “Compare promotion ROI across last three campaigns.” Deployable in Microsoft Teams, Outlook and WhatsApp Business.
Retail Co-PilotWorkflow automation between store, warehouse, finance and head office on the same tenant. Replenishment alerts, end-of-day cash reconciliation, planogram-compliance check-ins, expiry-date sweeps, vendor invoice auto-matching against BC purchase orders. The same BPA team that built the ERP wires the flows on top of it.
BPA practiceGeneric dashboards tell you what happened. AI tells you what is about to happen, what to do about it, and (if you let it) does the doing. Every model is grounded in your real LS Central + BC data — demand forecasting, planogram-compliance vision, dark-store quick-commerce routing and omnichannel inventory orchestration — never a generic template.
Store managers ask their phone, in plain English (or Arabic), “What did Store 4 miss yesterday?” — and get back a per-SKU answer with the recommended action. Replaces the Monday-morning IT-ticket cycle. Deployable inside Microsoft Teams or as a WhatsApp bot for store-floor use.
Retail Co-PilotDynamics 365 Customer Insights + Microsoft Fabric semantic models build customer segments based on RFM (recency-frequency-monetary), category affinity, basket composition and time-of-day patterns. Personalised offers push back into LS Central’s loyalty engine for in-store and online redemption.
Customer InsightsAnomaly-detection models on LS Central transaction logs surface void patterns, no-sale opens, post-void manipulation and unusual discount stacking by cashier, store and shift. Quiet, evidence-based, audit-trail-friendly — the loss-prevention team sees the cases worth investigating, not a wall of false positives.
LS Loss-preventionSpecific, verifiable changes Novasoft customers report in the first two weeks after a pilot store cut-over.
Live LS Central inventory at the cart level, replenishment driven by demand-forecast AI not last week’s sales, and an exception alert that pings the store manager before a fast-mover hits zero. Shelf availability on A-class SKUs typically goes from 88-92% to 96-98% within the first month of LS Central live.
Live Power BI store-performance dashboard reading Fabric Direct Lake. Sales, basket, margin per SKU, labour productivity and stock-turn refresh in seconds. The Monday morning store review meeting runs on the same numbers everyone sees on their phone in real time.
LS Central promotion engine + Fabric attribution model + Retail Co-Pilot summary: every promotion has a measurable lift, halo effect, cannibalisation report and net-margin impact within 48 hours of campaign end. The merchandising team stops “running it again because it felt good” and starts cutting the bottom 30% of underperformers.
AI shrink-detection models scan LS Central transaction logs nightly. Voids, no-sales, suspect discounting patterns, expired-stock sell-through, fridge-temperature breaches and post-void manipulation all surface with full audit trail. Typical first-quarter shrinkage reduction reported by Novasoft retail customers: 0.6-1.4 percentage points off cost of goods.
Novasoft delivers grocery and retail technology projects from four delivery centres — UAE, Saudi Arabia, India and the USA — as part of the broader Digital Transformation practice. The same LS Retail Diamond Partner team is on every engagement regardless of where the customer sits. KSA grocery projects run through the local Novasoft entity for on-site work; UAE, India and USA cover remote and hybrid delivery across Gulf, Indian-subcontinent and North-American business hours.
Edited excerpts from Novasoft customer references published on the homepage and the LS Retail partner directory. Every reference is contactable on request during the scoping workshop.
We rolled out 14 supermarkets on LS Central with Novasoft in eleven months. Pilot store stabilised in two weeks, the rest cut over at two stores per week. The same team that scoped the deal is still on the quarterly review three years later.
Bilingual Arabic-English POS, FTA-compliant VAT receipts and planogram-compliance vision AI shipped in the same release. The CFO and the merchandising lead read the same Power BI on Monday morning — basket, margin, shrink, stock-turn — not three different reports stitched in Excel.
Our quick-commerce dark stores run on the same LS Central tenant as the supermarkets — one item master, one promotion engine, one loyalty record. Pick-pack-deliver in fifteen minutes on Power Apps mobile, with omnichannel stock visibility the merchandising team has actually never had before.
All products run on one Microsoft tenant — powering hypermarket, supermarket, convenience, specialty and dark-store quick-commerce formats on a single chart of accounts and a single item master. LS Retail Diamond Partner credentials on LS Central and LS Commerce. Microsoft Solutions Partner credentials on Business Central, Fabric, Power BI, Power Automate, Copilot Studio and Azure.
Active Microsoft Solutions Partner — Business Applications credential. Consultants certified across Business Central, Power Platform, Fabric and Copilot Studio.
Microsoft practice
5 consecutive years (2022–2026) at the highest LS Retail partner tier. Verifiable on the LS Retail partner directory. Same team scopes, builds, runs.
LS Retail practice
At go-live, the LS Central tenant, BC back-office, Fabric Lakehouse and POS endpoints hand over into NovaCare 360° — 24/7 POS uptime monitoring, LS Retail release-wave readiness and quarterly retail performance reviews. Same partner, no managed-service handover.
Explore NovaCare 360°Practice-built extensions Novasoft layers on the standard LS Central + Business Central stack — covering checkout experience, KSA tax compliance, finance reconciliation, supplier rebates, planogram & gondola management and customer feedback at the till. Listed on Microsoft AppSource where applicable, deployed on the same tenant as the core ERP, supported under the same NovaCare 360° contract.
Bilingual Arabic-English digital receipt delivered over WhatsApp Business at the till. FTA-compliant under tax.gov.ae, drops the printer roll, lifts loyalty enrolment and ties every receipt back to the LS Central transaction record.
WhatsApp BillLS Retail’s AI demand-forecasting module configured against your LS Central data — SKU-store-week predictions feeding the replenishment engine. Novasoft tunes the seasonality and event calendars for UAE, KSA and India retail cycles.
LS Retail practiceMicrosoft AppSource-listed requisition management for Business Central — store managers raise purchase requisitions on Power Apps mobile, head-office approval workflow, automatic PO generation in BC. Replaces the email-and-spreadsheet purchase cycle.
NOVAREQ on AppSourceSelf-service B2B portal for your trade and franchise partners — live AR aging, self-service order entry, document upload and contact refresh. Cuts the inbound “where is my invoice” queue and gives wholesale franchisees a real channel.
NOVAHUBLS Central + Power Apps picking workflow for dark-store 10–30 minute fulfilment — zone pick, batch optimisation, courier handover, SKU substitution rules and real-time stock decrement. Same item master as the in-store POS.
Quick-commerceNovasoft IP — Copilot Studio agent grounded in LS Central transaction data. Store managers ask plain-language questions in WhatsApp or Teams (“which stores missed forecast yesterday?”) and get back per-SKU answers with recommended actions.
Retail Co-PilotUser-friendly self-checkout flow on the LS Central POS — bilingual Arabic-English UI, integrated weighing-scale capture, age-verification prompts, mobile-wallet payment and basket-level loyalty redemption. Cuts queues at peak, frees staff for floor service.
Self-checkoutKSA e-invoicing connector for LS Central + Business Central — FATOORA-compliant invoice signing, QR-coded simplified-tax receipts and clearance/reporting flow against the ZATCA portal. Ships pre-configured for grocery retail VAT scenarios.
KSA e-invoicingTrack supplier rebate programs against actual receipts in Business Central — tiered volume rebates, off-invoice promotional rebates, marketing-development funds and accruals. Closes the gap between “the supplier agreed” and “the finance team can prove”.
Vendor rebatesTwo-way connector between LS Central / Business Central and Shopify — item master, stock levels, prices, promotions and orders sync against your live grocery tenant. Useful when the marketing team owns Shopify but operations runs on BC.
Pre-built connectors for the major delivery-aggregator middleware platforms — useful for grocery operators who also run a dark-store or ready-meals channel. Orders post directly into LS Central with stock decrement and price-list mapping.
Inbound and outbound shipment visibility on top of BC — container reference, port, customs status, expected delivery and warehouse-receipt linkage. Useful for grocery groups importing private-label or specialty SKUs at scale.
Automates the daily POS-to-acquirer-to-bank reconciliation grind — cards, schemes, chargebacks and merchant fees reconciled against LS Central transactions and BC bank journals. Cuts the finance team’s end-of-day from an hour to minutes.
No sales deck. No pressure. Tell us what’s breaking in your stores today — we’ll walk through your POS, your inventory accuracy, your loyalty data and your back-office in 60 minutes, and give you a written LS Central readiness scorecard inside 5 business days. Free, even if you never sign with us.
Tell us your retail format, current POS and what’s breaking. A Novasoft LS Retail consultant — not an SDR — will be in touch within one business day to book the on-site or remote store-tech audit.
Prefer email? contact@novasoft.global · contact page
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LS Central as the unified POS, inventory and loyalty platform; Microsoft Dynamics 365 Business Central as the ERP back-office; LS Commerce for the online store with click-and-collect; Microsoft Fabric with Power BI semantic models for executive analytics; Retail Co-Pilot for natural-language store-performance queries; Azure ML for demand forecasting; Power Automate for workflow automation. One Microsoft Solutions Partner team builds and runs the entire stack.
LS Central runs on top of Business Central as a unified platform — POS, inventory, replenishment, promotions, loyalty and back-office accounting all share the same item master and customer record. No POS-to-ERP integration to maintain. No reconciliation gap between what the cashier sees and what finance sees. Stock visibility is real-time across every store, every warehouse and the online channel. For grocery formats with high transaction velocity and tight margins, this single-platform model is the difference between a chain that can actually close month-end on time and one that can’t.
A 1–3 store pilot typically goes live in 12–16 weeks: assessment and design (3–4 weeks), build and configure (5–7 weeks), UAT (2 weeks), pilot store cutover (1–2 weeks) and hypercare (2 weeks). Subsequent store roll-outs are 1–2 weeks per store using the validated template. A 50-store grocery chain typically completes full roll-out in 9–14 months. Novasoft has a documented playbook for parallel multi-store roll-outs that runs 4–6 stores per week once the template is validated.
Yes. LS Central is configured for bilingual Arabic-English POS, receipts and item descriptions as standard on every UAE and KSA grocery deployment. Right-to-left text rendering on the POS, FTA-compliant VAT receipts (tax.gov.ae) and Arabic-first customer loyalty cards are part of the standard build. Payment gateway integration covers PayFort, Telr, MasterCard MPGS, AmEx, Apple Pay and Samsung Pay for in-store; PayFort and Stripe for the online channel.
Four layers. Retail Co-Pilot — a Copilot Studio agent grounded in LS Central transaction data that answers natural-language questions about store performance, basket analysis and replenishment. Azure ML models for demand forecasting at SKU-store-day granularity. Customer Insights for loyalty RFM segmentation and personalised offers. Anomaly-detection models for shrink and loss prevention on POS transaction logs. All grounded in the customer’s actual data via Microsoft Fabric, never generic templates.
NovaCare 360° — SLA-backed managed support for the LS Central tenant, BC integration, POS endpoints, Fabric Lakehouse refresh schedules, Power BI workspace governance and Microsoft + LS Retail release-wave readiness. 24/7 POS uptime monitoring with same-team escalation, store-server patching, Defender alerts and quarterly retail-performance reviews. Same partner that built the system stays on through every LS Retail and Microsoft wave — no managed-service handover.
Yes. LS Central ships with a self-checkout flow that Novasoft configures for grocery retail — bilingual Arabic-English UI, integrated weighing-scale capture for loose produce, age-verification prompts, mobile-wallet payment and basket-level loyalty redemption. Standard deployment alongside the assisted till estate; useful for cutting queues at peak hours and freeing staff for floor service.
Novasoft ships a KSA e-invoicing connector for LS Central and Business Central — FATOORA-compliant invoice signing, QR-coded simplified-tax receipts and the clearance/reporting flow against the Saudi tax-authority portal. Pre-configured for grocery retail VAT scenarios, deployed on the same Microsoft tenant as the rest of the ERP, no parallel integration to maintain. UAE deployments run the equivalent FTA-compliant flow under tax.gov.ae.
Last reviewed May 2026.
