Business Central · Dynamics 365 · Power Platform · M365 Copilot — implementation, migration, optimisation and managed support by Microsoft Solutions Partner across UAE, KSA, India and USA.
Pick the industry that looks most like yours — every card opens a practice page tuned to that vertical's specific Dynamics 365 footprint.
Most Dynamics 365 buyers have lived this story. The implementation partner is energetic in the sales cycle, present through go-live, then disappears the moment the support contract starts. A different vendor picks up the helpdesk. A third vendor handles the upgrade. Your finance team is back on email chains. Six months in, nobody owns the whole picture.
Novasoft is built to be the opposite of that. One credentialed partner across the whole Microsoft Dynamics 365 stack — ERP for finance and operations (Business Central, Finance, Supply Chain Management), retail on top of BC (LS Central · Diamond Partner), CRM for the pipeline (Dynamics 365 Sales), Power Platform for low-code extensions, Copilot for the AI layer, and Azure + Microsoft 365 underneath. One contract. One named lead. One bill.
The first conversation is a free scoping workshop — 60 minutes with a Solutions Partner consultant, not a sales rep. By the end you'll know which Dynamics 365 product fits your business, what the rollout actually looks like in weeks, and what it costs. You walk away with a written scope inside 5 business days, even if you never sign with us.
You start with a free 60-minute call. You end with one team that built your tenant and stays on after go-live. Here's exactly what happens between those two points, and how long each step takes.
Scoping workshop with a Solutions Partner consultant — not a sales rep with a deck. You describe your business, current systems and what's not working. They tell you which Dynamics 365 product fits, how long it takes and roughly what it costs.
Solution architecture, integration map, data-migration plan, training plan and phased fixed-price proposal — in writing, inside 5 business days of the workshop. No "we'll send the SoW next week" drift. You read it. You decide. No pressure.
Same team builds, configures and integrates Dynamics 365 on your tenant. Sprint-based delivery with sign-off gates every 2 weeks — no end-of-project surprises. Your key users train in parallel so go-live is the start of value, not the start of confusion.
Go-live with 2 weeks of hypercare. Then the same partner picks up the SLA on Novacare 360° — the implementation team becomes the support team. No "let me check with the integration vendor" calls. Ever.
Most Dynamics 365 conversations get stuck on "BC or F&O?" Here's a buyer's-eye view — skim the "right for you when" line on each card, pick the closest match, and we'll confirm the fit in the scoping workshop.
You want one system for finance, sales, service, operations and project management — live in 8–16 weeks, not 18 months. The default Novasoft choice for mid-market customers. AppSource extension headroom for when you grow.
Business Central practiceYour CFO is wrangling consolidation across legal entities, currencies and tax regimes. You need treasury, fixed assets, budgeting and audit-ready ledgers in one place. F&O Finance is built for exactly that.
D365 Finance practiceDemand forecasts are wrong, warehouse counts don't tie, MRP is run on spreadsheets. D365 SCM unifies production, warehouse, transportation and demand planning — so the people on the floor and the team in finance see the same number.
D365 SCM practiceLS Central sits on top of Business Central — POS, store replication, loyalty, hospitality KDS, table management. Novasoft is an LS Retail Diamond Partner — 5 consecutive years — so this practice is deep on grocery, fashion, F&B and hospitality.
LS Central practiceDynamics 365 Sales sits on the same Dataverse as your Business Central or F&O tenant. The lead, the deal, the quote and the invoice all live on one customer record. No more "let me check the other system." No more spreadsheet exports between teams.
License-count metrics don't move the needle. These do. Each one is something a Novasoft customer used to do every week — and stopped doing after go-live. We commit to all four in writing.
Finance, operations and customer engagement on one live ledger. Account-level profitability without a 3-day Excel cycle. Pipeline visible against fulfilment capacity. Pricing and margin experiments testable from week 1 of go-live — not "after we get the data warehouse working."
Power BI workspaces ship with the implementation — operational, financial and customer dashboards baked in. Microsoft Fabric and OneLake hooks ready for the harder questions. Copilot Studio agents that answer the same five questions your CEO asks every Monday.
Power Platform on top of your Dynamics 365 tenant — Power Apps for the workflow that no module supports, Power Automate for cross-system flows, Power Pages for vendor and customer self-service (see NOVAHUB). Citizen-dev guardrails built in so it doesn't become chaos.
Go-live is the start of the relationship, not the end. The same team that built your tenant picks up the SLA on Novacare 360° the day after hypercare ends. Quarterly release-wave reviews keep you current on BC, F&O, Fabric and Copilot — you'll never be the customer who's three versions behind.
Novasoft delivers Business Applications projects from four delivery centres — UAE, Saudi Arabia, India and the USA. The same Microsoft Solutions Partner team is on every engagement regardless of where the customer sits. Saudi Arabia projects run through the local Novasoft entity for on-site work; UAE, India and USA cover remote and hybrid delivery across the Gulf, Indian-subcontinent and North-American business hours.
Generic systems-integrators are big enough to win the deal and big enough to forget about you the moment the rollout is done. Different team for sales, different team for build, different team for support — each one selling the next "transformation" before the last one is finished. The customer who pays the bill is the one stitching it together.
Novasoft is built on the opposite principle: the consultant who scopes your tenant is the same person on your quarterly review three years later. An active Microsoft Solutions Partner — Business Applications credential refreshed every year. A documented release-readiness runbook for every Microsoft wave so you're never caught out by an update. A clean hand-over into Novacare 360° managed support. And resourcing flexibility via Novasoft Resourcing when you need to scale the team mid-programme. Same partner, three phases of the relationship.
Edited excerpts from Novasoft customer references published on the homepage and partner directories. Every reference is contactable on request during the scoping workshop.
We were struggling for years to get our ERP implemented. The Novasoft team picked it up remotely and we were live inside the quarter — the same team stayed on through managed support for the year after, which is what made it stick.
We are happy with their project management and consultancy approach. The scope didn't drift, the milestones held, and the same lead is on the call every quarter. That continuity is what we couldn't get from the bigger SI we used before.
With Novasoft on Dynamics 365 implementation, our lead times came down and the AP team finally stopped reposting invoices. The team's release-wave readiness work means we're never surprised by a Microsoft update — they're on it before we are.
The Business Applications practice extends beyond Dynamics 365 — Power Platform for low-code, Azure for the foundation, Microsoft 365 for productivity, and the Copilot AI layer across all of them. Every product below has a dedicated Novasoft practice page.
Four Novasoft-built or Novasoft-implemented Co-Pilot products that ship as part of a Business Applications engagement — built on Copilot Studio, grounded in your Dynamics 365 / Microsoft Fabric data.
Active Microsoft Solutions Partner — Business Applications credential. Consultants certified across the Dynamics 365 product line and refreshed every wave.
Microsoft practice
For retail and hospitality Business Central customers, LS Central sits on top of BC and the same Novasoft team delivers both — verifiable on the LS Retail partner directory.
LS Retail practiceClean hand-over from Business Applications go-live into Novacare 360° SLA-backed managed support — same partner, same named lead, no inter-vendor break.
Novacare 360°Five 2026 additions to the Novasoft Business Applications portfolio — bench depth, accelerators and AI extensions that ship alongside every Dynamics 365 engagement.
Dedicated bench for Microsoft Copilot Studio agent development — HR, IT, finance, vendor and customer FAQ agents grounded in SharePoint, Dataverse or Business Central. Bundled into every Power Platform engagement.
AI & CopilotFabric / OneLake / Synapse Link hooks ship with every Dynamics 365 engagement. Cross-app semantic models on BC + Sales + Customer Service, Direct Lake Power BI workspaces.
Insights practiceNovasoft's own AppSource solution for Business Central — vendor + customer self-service portal that runs on Power Pages over the BC tenant. Shipped as an accelerator on Business Applications engagements.
NOVAHUBAI-powered procurement assistant for Business Central — vendor recommendation, RFQ summarisation, PO matching, approval routing. Grounded in your BC item, vendor and historical-PO data.
Purchase Co-PilotAI-powered analytics assistant for LS Central retail tenants — natural-language store-performance queries, basket analysis, replenishment recommendations. Ships with the LS Central practice.
Retail Co-PilotEvery customer we have ever lost, we lost because they wanted a single contract, a single accountable lead, and a partner who picks up the phone three years later. The product is not Dynamics 365 — that's Microsoft's job. Our product is being the same team across scope, build, go-live and run. Everything else on this page is downstream of that one decision.
Novasoft Leadership · 20 years in Microsoft Dynamics
No sales deck. No pressure. Tell us what's not working in your business today and we'll tell you which Dynamics 365 product fits, what the rollout actually looks like, and what it costs — in writing, inside 5 business days. Free, even if you never sign with us.
Tell us a little about your business and what's not working today. A Novasoft Solutions Partner consultant — not an SDR — will be in touch within one business day to book the workshop.
Prefer email? contact@novasoft.global · contact page
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The practice covers the full Microsoft Dynamics 365 portfolio. ERP: Business Central, Finance, Supply Chain Management and LS Central. CRM: Sales. Wider platform: Power Platform, Copilot Studio, Microsoft 365 Copilot, Azure and Microsoft Fabric. Implementation, configuration, integration, data migration, training and post-go-live support are all in scope.
Yes. Novasoft is a Microsoft Solutions Partner — Business Applications, with consultants certified across the Dynamics 365 product line. Novasoft is also an LS Retail Diamond Partner — 5 consecutive years (2022–2026) — for retail-and-hospitality customers running LS Central on top of Business Central.
Business Central is the mid-market choice — single legal entity to small multi-entity, predictable user count, faster rollout (8–16 weeks typical), AppSource extension model. F&O is the enterprise choice — multi-entity consolidation, multi-country statutory reporting, X++ extensions, longer programme (6–18 months). The opening scoping workshop matches the customer's process complexity, user count and reporting needs against the right product.
Four phases. Assess (no-cost workshop, scope and product fit, 1–2 weeks). Design (solution architecture, integration map, data-migration plan, 2–4 weeks). Build (configure, customise, integrate, test — 8 to 26 weeks depending on scope). Run (UAT, key-user training, go-live, hypercare). Customers can hand over to Novacare 360° managed support at engagement close for an SLA-backed run phase.
Yes. Power Platform (Power Apps, Power Automate, Power Pages, Dataverse, Copilot Studio) is part of the Business Applications practice — used both as the low-code extension layer on top of Dynamics 365 and as standalone line-of-business apps. Microsoft 365 Copilot, Business Central AI and Novasoft's own Co-Pilot products (Purchase Co-Pilot for BC, Retail Co-Pilot for LS Central) are also covered.
From four delivery centres — UAE (Novasoft FZCO), Saudi Arabia (local Novasoft entity), India (primary engineering centre) and USA (Novasoft USA Inc). Engagements run remote, on-site or hybrid depending on the customer's preference and the project phase. Saudi Arabia placements run through the local entity for on-site work.
Last reviewed May 2026.
