LS Central for Hospitality · KDS · Business Central recipes · Power BI menu engineering · Restaurant Co-Pilot AI — built and run by one Microsoft Solutions Partner and LS Retail Diamond Partner — 5 consecutive years. Delivered across UAE, KSA, India and USA.
From a single neighbourhood cafe to a 200-outlet QSR chain, an upscale FSR group or a multi-brand cloud kitchen — same LS Central Hospitality platform, format-specific configuration.
Every restaurant chain that has ever bought a POS and been disappointed shares one root cause: the POS, the kitchen display system, the back-office and the delivery aggregators are four separate platforms loosely stitched together by exports and emails. The waiter sends an order. The kitchen prints a chit. Finance sees the day’s sales the next morning. The chef has no idea which dish actually made money last night. The CEO opens a dashboard built off yesterday’s Excel and sees a number that’s already wrong. None of this is a POS problem — it is an architecture problem, and F&B is the format where it shows up at peak service every Friday night.
What Novasoft does differently starts at the data layer. LS Central for Hospitality runs on top of Microsoft Dynamics 365 Business Central as a single unified platform. One menu master. One recipe and BOM. One stock ledger. The POS at the table, the kitchen display, the recipe cards, the food-cost calculation, the loyalty engine and the financials read from the same database. The server’s tablet, the chef’s KDS, the operations manager’s daily flash and the CFO’s P&L all reflect the same truth — because they are the same data.
On top of that single-source-of-truth, Novasoft layers Microsoft Fabric analytics for menu-engineering dashboards, Restaurant Co-Pilot for natural-language daypart and dish-margin queries, Power Automate for kitchen-to-supplier workflows, and online ordering integration with delivery aggregators — all built on the same Microsoft tenant. One platform. One partner. One contract.
Every F&B engagement starts in a real kitchen during a real service. The POS is configured around how your team actually cooks and serves — not how an LS Retail template assumes they do.
On-site walk-through of one of your restaurants during peak service. POS pain points, kitchen-to-pass flow, KDS opportunities, recipe and BOM completeness, daypart inefficiencies, delivery aggregator pain points and any current back-office. Written audit + LS Central Hospitality readiness scorecard inside 5 business days.
Menu hierarchy and modifier groups, recipe and BOM design, KDS routing rules (by station, by daypart), table management and reservation, loyalty schema, multi-currency and Arabic POS, multi-outlet replenishment. Integration design for payment gateways, KDS hardware, kitchen printers, scales, delivery aggregators (Talabat, Deliveroo, Careem, Zomato, Swiggy) and any third-party tools.
First 1-3 pilot outlets configured end-to-end. POS terminals, KDS screens, kitchen printers and scales certified. Staff training (server, cashier, expediter, head chef, supervisor, restaurant manager). UAT during simulated service hours on a sandbox tenant before go-live.
Pilot outlet cuts over during a planned closure (typically Monday morning). Two weeks of on-site hypercare across service hours. Then the validated template rolls out across your chain at 1-2 outlets per week. Hand-over into NovaCare 360° for 24/7 POS uptime — because Friday night is not the time to find out your KDS is down.
Every block runs on the same tenant. The POS, the KDS, the recipe master, the ERP, the analytics layer, the AI assistant and the delivery aggregator feeds all share the same data spine.
The restaurant POS, kitchen display, table management, modifiers, recipe and loyalty platform — all running natively inside Business Central with one shared menu and BOM. Bilingual Arabic-English POS, tableside ordering on tablet, FTA-compliant VAT receipts (tax.gov.ae) and offline-resilient outlet servers so peak Friday service never goes down.
LS Central practiceThe ERP back-office every LS Central Hospitality tenant sits on top of. Recipe and BOM management, food cost per dish, vendor master, purchasing, AP/AR, general ledger, multi-entity consolidation, statutory VAT reporting and central commissary management — all reading the same menu and ingredient data the POS writes.
Business Central practiceDirect integration with Talabat, Deliveroo, Careem, Zomato, Swiggy and other regional aggregators pushes online orders straight into the KDS — not through a tablet on the host stand. Plus a Novasoft-built ordering website on LS Commerce that shares the same menu, modifiers and loyalty record as the in-store POS. Sales reconcile to the cent at end of day.
eCommerce practiceMenu-engineering dashboards on Microsoft Fabric Lakehouse ingesting LS Central orders, BC recipes and aggregator order feeds. Direct Lake Power BI for sub-second refresh on dish margin, daypart cover counts, table-turn velocity, modifier attach-rate and food cost actual vs theoretical. One semantic model, one set of business rules — same numbers operations, finance and the head chef use.
Analytics practiceNovasoft’s hospitality variant of Retail Co-Pilot — a Copilot Studio agent grounded in your LS Central order data via Microsoft Fabric. Natural-language queries: “Which outlets missed dinner cover yesterday?”, “Show me my bottom 10 dishes by margin”, “Compare modifier attach-rate Friday vs Sunday.” Deployable in Microsoft Teams, Outlook and WhatsApp Business.
Retail Co-PilotWorkflow automation between kitchen, central commissary, supplier and finance on the same tenant. Par-level alerts to the head chef, end-of-shift cash reconciliation, food-cost variance alerts, expiry-date sweeps, supplier order confirmation, invoice auto-matching against BC purchase orders. The same BPA team that built the ERP wires the flows on top of it.
BPA practiceThe 12 functional pillars of LS Central for restaurants, cafes, hotels and cloud kitchens — all on one Business Central tenant, all reading from the same data spine.
Generic dashboards tell you what happened last week. AI tells you what is about to happen at lunch service, what to prep, and what to 86 before the rush. Every model is grounded in your real LS Central Hospitality + BC data, never a generic template.
Restaurant managers ask their phone, in plain English (or Arabic), “Which dishes underperformed last service?” — and get back a per-dish answer with recommended menu actions, daypart adjustments and prep changes. Replaces the Monday-morning operations meeting. Deployable inside Microsoft Teams or as a WhatsApp bot for floor use during service.
Retail Co-PilotDynamics 365 Customer Insights + Microsoft Fabric semantic models build guest segments based on RFM (recency-frequency-monetary), favourite dishes, daypart preferences and birthday/anniversary data. Personalised offers push back into LS Central’s loyalty engine for in-restaurant and online redemption — the right offer, to the right guest, in the right outlet, at the right hour.
Customer InsightsModels on LS Central order logs and BC recipe data calculate actual-vs-theoretical food cost per dish, per outlet, per shift — flagging variance before it becomes a 4-point P&L hit. Waste tracking by ingredient and prep timing. Void and comp pattern detection by server. Audit-trail-friendly cases for the operations director to investigate, not a wall of false positives.
AI SolutionsBeyond the LS Retail platform, Novasoft has built five packaged extensions that solve the F&B operational problems no out-of-the-box POS or generic BC instance addresses. Three integrations for customer-facing operations, two products for production and procurement — all built by Novasoft on Microsoft Business Central.
Send bills, receipts and tax invoices to guests directly on WhatsApp at the moment of payment. Guests get an instant copy on the phone they already use. Reduces printed paper, eliminates “email me the receipt” chase, and gives finance an automatic digital audit trail aligned with UAE FTA and KSA e-invoicing standards.
Plug your LS Central Hospitality tenant into Deliverect in days, not months. Online orders from Talabat, Deliveroo, Careem, Zomato and other regional aggregators land straight in your KDS — not on a tablet stand at the host desk. Menu, prices, modifiers and stock sync from LS Central to every aggregator automatically.
Direct integration between LS Central Hospitality and UrbanPiper for outlets running their online ordering and aggregator orchestration through the UrbanPiper stack. Order processing, menu sync, store-availability management and fulfilment all flow automatically. Single source of truth at the LS Central tenant.
Advanced production extension on Business Central built for F&B central kitchens and multi-brand commissaries. Recipe version control, multi-stage production routing, central-kitchen-to-outlet distribution, by-product and co-product handling. Right-sized for restaurant groups that produce in one place and serve from many.
Read product overview Microsoft AppSourceRequisition management for restaurants on Business Central. Outlet-to-commissary stock requests, internal transfers between branches, par-level automation, supplier purchase requisitions with multi-level approval workflow. Replaces the WhatsApp-and-email request chain that quietly drives 60% of restaurant procurement overhead.
View on AppSourceEvery Novasoft LS Central Hospitality engagement includes evaluation of which of these add-ons fits your business model — included in the scoping workshop, deployed in wave 1 or wave 2 alongside the core LS Central go-live.
Discuss add-ons in your auditSpecific, verifiable changes Novasoft customers report in the first two weeks after a pilot outlet cut-over.
Live LS Central order data + AI demand forecasting + automatic prep-sheet to the chef = the kitchen preps what is actually going to sell tonight. Exception alerts ping the head chef before a hero dish runs out. Friday-night 86’d dishes typically drop from 4-6 per outlet to 0-1 within the first month of LS Central live.
Live Power BI outlet-performance dashboard reading Fabric Direct Lake. Covers, average check, dish margin, labour productivity, table-turn and daypart contribution refresh in seconds. The Monday morning operations review runs on the same numbers everyone sees on their phone in real time.
LS Central order data + BC recipe BOMs + Fabric semantic model = menu-engineering matrix that shows every dish’s contribution margin, cover count and labour intensity. The kitchen team stops “keeping it on because the chef likes it” and starts cutting the bottom 15% of underperformers every menu refresh.
AI food-cost variance models scan LS Central orders against BC recipes nightly. Actual-vs-theoretical food cost surfaces by dish, outlet and shift. Waste, over-portioning, comp patterns and void anomalies all surface with full audit trail. Typical first-quarter food-cost reduction reported by Novasoft F&B customers: 1.5-3.5 percentage points off cost of goods sold.
Novasoft delivers F&B and hospitality technology projects from four delivery centres — UAE, Saudi Arabia, India and the USA — as part of the broader Digital Transformation practice. The same LS Retail Diamond Partner team is on every engagement regardless of where the customer sits. KSA restaurant chains run through the local Novasoft entity for on-site pilot rollouts; UAE, India and USA cover remote and hybrid delivery across Gulf, Indian-subcontinent and North-American business hours.
Edited excerpts from Novasoft customer references published on the homepage and the LS Retail partner directory. Every reference is contactable on request during the scoping workshop.
We rolled out 22 casual-dining restaurants on LS Central Hospitality with Novasoft in fourteen months. Pilot outlet stabilised in two weeks, the rest cut over at two outlets per week. The same team that scoped the deal is still on the quarterly review three years later.
Before Novasoft, food cost reconciliation took three days a week. After LS Central + Business Central + Fabric, we close cost variance nightly. The CEO sees the same outlet-performance number we do — there’s no separate ‘CEO dashboard’ built off Excel any more.
Restaurant Co-Pilot replaced three weekly meetings. Our restaurant managers and head chefs ask it questions in WhatsApp; they don’t wait for IT or the analyst team. Menu engineering decisions finally moved at the speed of service.
Two of the world’s most respected F&B operators have published their LS Central deployment journey on LS Retail’s customer directory. Read each implementation story direct from LS Retail.
Global ready-to-eat café chain running LS Central across hundreds of stores. Unified POS, inventory, kitchen operations and back-office across countries — one platform behind the world’s most recognisable grab-and-go brand.
Read the LS Retail case study
KSA-based hospitality group operating multi-brand restaurants on LS Central Hospitality. Centralised commissary, multi-outlet POS, unified loyalty and consistent service standards across a portfolio of casual and fine-dining concepts.
Read the LS Retail case studyAll products run on one Microsoft tenant. LS Retail Diamond Partner credentials on LS Central and LS Commerce. Microsoft Solutions Partner credentials on Business Central, Fabric, Power BI, Power Automate, Copilot Studio and Azure.
Active Microsoft Solutions Partner — Business Applications credential. Consultants certified across Business Central, Power Platform, Fabric and Copilot Studio.
Microsoft practice
5 consecutive years (2022–2026) at the highest LS Retail partner tier. Verifiable on the LS Retail partner directory. Same team scopes, builds, runs.
LS Retail practice
At go-live, the LS Central Hospitality tenant, BC back-office, KDS endpoints and Fabric Lakehouse hand over into NovaCare 360° — 24/7 POS & KDS uptime monitoring (because Friday-night downtime costs you a service), LS Retail release-wave readiness and quarterly restaurant performance reviews.
Explore NovaCare 360°Practice-level additions that ship alongside every LS Central Hospitality engagement — AI extensions, packaged accelerators and bench depth that didn’t exist in 2024.
Natural-language daypart and dish-margin queries grounded in LS Central Hospitality order data. Deployable in Microsoft Teams, Outlook and WhatsApp. Ships alongside every LS Central Hospitality go-live.
Retail Co-PilotDirect Talabat, Deliveroo, Careem, Zomato and Swiggy integration into LS Central Hospitality KDS — not via tablet stand. Orders enter the kitchen in seconds, reconcile to the cent at end of day. Ships with every LS Central Hospitality engagement.
eCommerceActual-vs-theoretical food cost calculated nightly per dish, per outlet, per shift. Variance alerts to the head chef before the next service. Cuts typical first-quarter food cost by 1.5-3.5 percentage points.
AI & CopilotOut-of-the-box Power BI semantic model covering dish margin matrix, daypart covers, table-turn, modifier attach-rate, food cost actual vs theoretical and labour productivity. Configured against your LS Central + BC data on day one.
AnalyticsNo sales deck. No pressure. Tell us what’s breaking in your restaurants today — we’ll walk through your POS, your KDS, your recipes, your food cost, your aggregator integration and whether a Novasoft add-on (WhatsApp Bill, Deliverect or UrbanPiper Connector) fits in 60 minutes, and give you a written LS Central Hospitality readiness scorecard inside 5 business days. Free, even if you never sign with us.
Tell us your restaurant format, current POS and what’s breaking. A Novasoft LS Retail consultant — not an SDR — will be in touch within one business day to book the on-site or remote kitchen-to-POS audit.
Prefer email? contact@novasoft.global · contact page
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LS Central for Hospitality as the POS, KDS and table-management platform; Microsoft Dynamics 365 Business Central as the ERP back-office with recipe and BOM; Microsoft Fabric with Power BI semantic models for menu engineering and daypart analysis; Restaurant Co-Pilot for natural-language outlet-performance queries; Azure ML for daypart demand forecasting; Power Automate for kitchen-to-supplier workflows; direct delivery aggregator integration. One Microsoft Solutions Partner team builds and runs the entire stack.
LS Central for Hospitality runs on top of Business Central as a unified platform — POS, KDS, table management, recipes/BOM, food cost, loyalty and back-office accounting all share the same data. No POS-to-ERP integration to maintain. No reconciliation gap between what the server sees and what the chef sees and what finance sees. Stock visibility is real-time across every outlet and central commissary. For F&B formats with high service velocity and tight food-cost margins, this single-platform model is the difference between a chain that can actually close food cost nightly and one that can’t.
A 1–3 outlet pilot typically goes live in 10–14 weeks: assessment and design (3–4 weeks), build and configure (4–6 weeks), UAT (2 weeks), pilot outlet cutover (1–2 weeks) and hypercare (2 weeks). Subsequent outlet roll-outs are 1–2 weeks per outlet using the validated template. A 50-outlet QSR or FSR chain typically completes full roll-out in 8–12 months. Novasoft has a documented playbook for parallel multi-outlet roll-outs that runs 4–6 outlets per week once the template is validated.
Yes. LS Central Hospitality is configured for bilingual Arabic-English POS, KDS screens, menus, receipts and modifier descriptions as standard on every UAE and KSA F&B deployment. Right-to-left text rendering on the POS, table-side tablet ordering, FTA-compliant VAT receipts (tax.gov.ae) and Arabic-first guest loyalty are part of the standard build. Payment gateway integration covers PayFort, Telr, MasterCard MPGS, AmEx, Apple Pay and Samsung Pay for in-restaurant; PayFort and Stripe for online ordering and delivery aggregator pass-through.
Three AI layers grounded in your real LS Central + BC data. Restaurant Co-Pilot — a Copilot Studio agent grounded in LS Central Hospitality order data that answers natural-language questions about daypart performance, dish margin and menu engineering in plain English or Arabic. Customer Insights for guest loyalty RFM segmentation and personalised offers pushed into the LS Central loyalty engine. Food-cost variance models calculating actual-vs-theoretical food cost per dish, outlet and shift — flagging variance before it becomes a 4-point P&L hit. All grounded in your data via Microsoft Fabric, never generic templates.
NovaCare 360° — SLA-backed managed support for the LS Central Hospitality tenant, BC integration, POS & KDS endpoints, Novasoft add-ons (WhatsApp Bill, Deliverect Connector, UrbanPiper Connector), Fabric Lakehouse refresh schedules, Power BI workspace governance and Microsoft + LS Retail release-wave readiness. 24/7 POS & KDS uptime monitoring with same-team escalation (because Friday-night downtime costs you a service), outlet-server patching, Defender alerts and quarterly restaurant-performance reviews. Same partner that built the system stays on through every LS Retail and Microsoft wave.
Last reviewed May 2026.
