One legal page. Every Novasoft policy in plain English.

1.1 Acceptance. By accessing the Website or using any Service, you accept these Terms of Service. If you do not accept, do not use the Website or any Service.

1.2 Services. Novasoft FZCO ("Novasoft") provides implementation, support and managed services for Microsoft Dynamics 365, LS Central, the Novasoft AppSource IP add-ons (NOVAPROD, NOVAREQ, NOVAQC, NOVATRADE, NOVAPOWER, NOVAHUB, WhatsApp Bill and related products) and complementary Microsoft Azure, Microsoft 365, Power Platform and Microsoft Fabric solutions.

1.3 Statement of Work. All paid engagements are scoped via an individual statement of work ("SoW") referencing the master services agreement between Novasoft and the customer. The SoW takes precedence in the event of conflict.

1.4 Software licensing. Microsoft products are licensed under the Microsoft Customer Agreement (MCA) or Microsoft Volume Licensing. LS Retail products are licensed under the LS Retail End User Licence Agreement. Novasoft AppSource apps are licensed under the Novasoft Software Licence Agreement included with the Dynamics deployment.

1.5 Account responsibility. You are responsible for safeguarding any credentials issued to you, for activity that occurs under your account, and for ensuring that data you submit complies with applicable law.

1.6 Acceptable use. You may not use the Website or Services to violate any law, infringe intellectual property rights, transmit malware, attempt unauthorised access, or interfere with service availability for other users.

1.7 Termination. Novasoft may suspend or terminate access in the event of material breach of these Terms, non-payment, or where required by law. Termination does not affect rights or liabilities accrued before termination.

1.8 Changes. Novasoft may amend these Terms by posting a revised version on this page. Continued use of the Website or Services after posting constitutes acceptance of the revised Terms.

novasoft.global uses cookies and similar tracking technologies in three categories:

• Strictly necessary cookies — required for the Website to function. Session management, security, load balancing. You cannot opt out without breaking core functionality.
• Analytics cookies — aggregate, anonymous usage statistics. We use a privacy-respecting analytics platform with IP anonymisation enabled.
• Marketing cookies — set only after you give consent via the cookie banner. Used for LinkedIn Insight Tag, Microsoft Ads UET and Google Ads Conversion Tracking.

Your cookie choices. Manage non-essential cookies via the cookie banner on first visit, or via your browser settings (most browsers allow you to block all cookies, third-party cookies or specific domains). Blocking does not affect strictly necessary cookies.

No sale of cookie data. Novasoft does not sell, rent or trade cookie data to third parties. Cookie consent is logged with a timestamp to demonstrate compliance with GDPR, ePrivacy Directive and KSA/UAE PDPL requirements.

5.1 Regimes that apply. Novasoft processes personal data in line with:

• The EU/UK General Data Protection Regulation (GDPR) for visitors and customers in the EEA, UK and Switzerland.
• The Saudi Personal Data Protection Law (PDPL), Royal Decree M/19 of 1443H, for data subjects in the Kingdom of Saudi Arabia. Regulator: SDAIA.
• The UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, for data subjects in the United Arab Emirates.

5.2 Your rights. Right of access, rectification, erasure, restriction of processing, data portability, and objection to processing. Exercise any right by emailing contact@novasoft.global with the subject “Data protection request”. We respond within 30 days as required by the applicable law.

5.3 International transfers. Personal data may flow between Novasoft entities in the UAE, KSA, India and the USA. Cross-border transfers from the EEA/UK rely on Standard Contractual Clauses with supplementary technical and organisational safeguards.

5.4 Data breaches. Novasoft notifies affected data subjects and the relevant supervisory authority within 72 hours of becoming aware of a personal data breach where the breach is likely to result in a risk to the rights and freedoms of natural persons.

Read the full Privacy Policy

7.1 Novasoft IP. The Novasoft trademark, the “NOVA-” product family marks (NOVAPROD, NOVAREQ, NOVAQC, NOVATRADE, NOVAPOWER, NOVAHUB, WhatsApp Bill, NovaCare 360° and related variants), the Website design, content and code are the intellectual property of Novasoft FZCO and its affiliates.

7.2 Microsoft IP. Microsoft Dynamics 365, Business Central, Microsoft Fabric, Power Platform, Microsoft 365, Azure, Copilot Studio and related trademarks are property of Microsoft Corporation. Use of these names on novasoft.global is for descriptive purposes only and does not imply endorsement.

7.3 LS Retail IP. LS Retail, LS Central, LS Central for Hospitality, LS Central for Fashion, LS Commerce and related trademarks are property of LS Retail ehf. Novasoft is an authorised LS Retail Diamond Partner.

7.4 Customer data. The customer retains all rights, title and interest in customer data ingested or processed by Novasoft services. Novasoft processes customer data only as a data processor on the customer’s instructions for the duration of the services.

7.5 Restrictions. You may not copy, modify, distribute, sell, reverse-engineer or create derivative works from any Novasoft IP, code or content without prior written permission. Linking to publicly accessible Website pages is permitted.