POS, inventory and the back office on one platform — built into Business Central.
LS Central Retail · Hospitality · Pharmacy · Fashion · Forecourt · KDS · Loyalty — LS Retail Diamond Partner — 5 consecutive years with rollouts across UAE, KSA, India and USA.
One product. One database. Every screen, store and channel agrees on the same number.
The stack you have today — POS at the till, an ERP in finance, a third-party loyalty engine, a separate e-commerce platform — spends most of its night reconciling. LS Central deletes the gap. The same item, customer, price and stock balance lives in Business Central and is read at the till in real time.
Eight capability areas — all on one Business Central tenant.
Every feature below is part of the same product. You buy it once, install it once, and your finance, store ops, marketing and IT teams all see the same data.
POS — online & offline
A modern point-of-sale that runs on Windows, web and mobile. Keeps trading when the connection drops, accepts cash, card and digital wallets, and posts every transaction to the same Business Central ledger your finance team uses.
Inventory & replenishment
Live stock visibility across stores, warehouses and online. LS Forecast recommends quantities; LS Replenish releases the purchase orders. No more weekend stock-counts to find out what really sold.
Member management & loyalty
A built-in loyalty engine: tiers, points, coupons, segmented offers and member-only prices. Sales associates see the full purchase history at the till and can extend a clienteling offer in two clicks.
e-Commerce that shares the catalogue
LS Web Store and the Shopify / Magento connectors pull product, price and stock straight from Business Central. List a product once, sell it everywhere — with one inventory pool behind the scenes.
Clienteling & web POS
Tablet and phone POS for line-busting, in-aisle assistance, pop-ups and pickup desks. Same catalogue, same prices, same loyalty engine — just a different screen.
BI & analytics
LS Analytics (formerly LS Insight) ships Azure-hosted Power BI packs for sales, margin, basket, footfall and stock — with AI insights and natural-language querying. Drill from group total to a single SKU at a single store on a single day, no exports, no glue code.
Back office — finance, procurement, ledger
Everything Business Central does for finance, sub-ledgers, procurement, vendor management and approvals is yours — because LS Central is Business Central with retail and hospitality verticals on top.
AI forecasting & recommendations
LS Forecast for demand. LS Recommend for “customers who bought also bought” on the till and online. Trained on your own sales history — not generic catalogue averages.
Middle East compliance, built-in
VAT, fiscal printers, e-invoicing and payroll vary by GCC country. Novasoft ships UAE FTA e-invoicing, KSA ZATCA Phase 2 and Arabic-language POS extensions that plug straight into LS Central — same tenant, no parallel system. Qatar, Oman and Bahrain VAT-ready on the same platform.
Seven formats Novasoft lives and breathes — across the GCC.
Novasoft is deliberately focused. We do not chase every retail vertical — we ship LS Central deep into the seven formats that dominate Middle East trade: grocery, hypermarkets, supermarkets, department stores, c-stores and F&B. Each one ships with a tailored data model, screen layout, pricing engine and posting routine. You start from a working Middle East baseline, not a blank canvas.
Grocery
Multi-store grocery chains with fresh, deli, butchery, bakery and ambient ranges. Batch & expiry tracking, weighed items and scale integration, store-by-store replenishment and shrinkage control — tuned for UAE and KSA grocery groups.
Hypermarkets
High-SKU, multi-department mass retail — food, non-food, electronics, apparel under one roof. Self-checkout templates, multi-tender flows, deep promotion engine and Arabic / English POS that cashiers actually understand.
Supermarkets
Mid-format neighbourhood supermarkets running a mixed fresh + ambient assortment, weekly promo cycles and loyalty offers. Member-only prices, basket-level coupons and store-of-the-week reporting baked into the daily flow.
Department stores
Multi-brand, multi-concession department stores with brand-level reporting, sales-associate commissioning, gift cards, alteration tickets and ship-from-store — the model that runs flagships in Dubai, Riyadh and Doha malls.
C-stores (Convenience)
24/7 convenience stores and forecourt c-stores — beverages, tobacco, snacks, ready-to-eat and mobile top-up. Age-verification holds, integrated fuel forecourt where it applies and a POS profile built for two-button speed at the till.
F&B — Restaurants & QSR
Quick-service, full-service, cafés, dark kitchens and food courts. Kitchen-display, tableside ordering, modifier mix, recipe costing and menu-engineering reports — on the same Business Central tenant as your grocery or department-store business.
Five tightly-coupled add-ons that extend the core without breaking it.
All published by LS Retail, all built on the same Business Central tenant. Add only the ones you need — each is licensable and deployable on its own.
Reservation & ticketing
Bookings for restaurants, spas, activities, classes and ticketed venues — with capacity, deposits and no-show handling.
Reports & analytics
Formerly LS Insight. Azure-hosted Power BI dashboards with AI insights, natural-language querying and three industry intelligence packs — pay per usage.
AI recommendations
“Customers who bought also bought” at the till, online and in clienteling apps — trained on your own sales history.
Integrated payments
A single payment middleware that talks to the major regional acquirers — no per-terminal SDK glue from the implementation team.
Retail BI cubes
Retail-specific cubes that ship with LS Central — for groups that want the analytics layer cleanly separated from operational reporting.
The product moves — and the new releases are squarely on AI, cloud and self-service.
LS Retail is shipping aggressively on three fronts: generative AI in the front-of-house, headless cloud connectors at the back, and self-service checkout and order-ahead in the middle. Here is what landed in the recent releases that are worth your attention.
Gen-AI assistance for retail & hospitality
Microsoft Copilot now extends into LS Central screens — ask questions of your sales, stock and member data in plain English, get the answer back as a chart or a list, no DAX required.
LS Recommend — smarter, per-shopper
The recommendation engine now blends purchase history, basket affinity and live member signals. Suggestions surface at the till, in clienteling apps and on the storefront from the same model.
Self-checkout template
A production-ready self-checkout POS profile — barcode scan, weighed items, coupon redemption, age-verification holds and supervisor overrides. Deploys on top of the same LS Central tenant.
Click-and-collect & BOPIS
Order online, pick up in store, return anywhere — with stock reservations, locker assignment, store-fulfilment queues and a single inventory pool behind it.
Headless commerce APIs
A complete REST/OData surface for product, price, stock, customer and order — so a custom storefront, a mobile app or a kiosk can read and write to LS Central without a sync layer.
Tap to Pay & mobile waiter
Phone-as-terminal payments and a tablet-based waiter app that runs the kitchen-display, order-modifier and split-bill flows — on the same database as the till.
Sustainability & ESG fields
Per-SKU carbon, recyclable-content and origin attributes flow from the item card through to receipts, invoices and the e-commerce product detail page — ready for CSRD-style disclosure.
Demand forecasting refresh
LS Forecast now learns store-level seasonality, promo response and weather sensitivity per SKU — replenishment recommendations get sharper, especially on slow movers and fresh categories.
Continuous-update cadence
On LS Central Cloud you get the LS Retail and Microsoft release waves applied to a sandbox first, validated, then promoted — no big-bang annual upgrade, no version drift.
Novasoft Retail Copilot — ask your retail data in plain English.
Retail Copilot is Novasoft’s own AI add-on for LS Central. It puts a conversational interface on top of your store, product, customer and stock data — so a store manager, a buyer or a regional director can type a question, get a chart or a list back, and act on it the same hour. It runs inside the LS Central Role Centre and uses the LS Central / Business Central data you already trust, so there is nothing to copy out and nothing to keep in sync.
- Plain-language Q&A over your live data Ask in English (or Arabic, or Hindi). Retail Copilot translates the question into the right LS Central query, returns the answer with the source rows and remembers context across follow-ups.
- Forecast & replenishment on demand “What should I reorder for DXB-01 next week?” Retail Copilot blends LS Forecast output with live sell-through, supplier lead times and open POs to suggest a quantity — with the reasoning shown.
- Member, basket & loyalty insights Surface the members who lapsed last quarter, the baskets that move with a hero SKU, the loyalty tiers leaking margin — without a BI ticket, without a CSV.
- Promotion & pricing impact, instant Run “what did the 20%-off bag promo do to footwear margin in Riyadh?” before the next promo is approved — with cannibalisation against the baseline made explicit.
- In-context guidance inside LS Central Open a Sales Order, an Item Card or a Store page and Copilot offers context-aware suggestions — next-best action, related risks, suggested follow-ups — without leaving the screen.
- Multi-lingual, secured per user English, Arabic and Hindi out of the box. Built on the Microsoft Copilot Stack & Azure OpenAI; honours your LS Central / BC user permissions — nobody sees data they cannot already query.
Novasoft Retail Copilot
LS Central tenant · UAE region
- DXB-03 — actual AED 412K vs target 510K (−19%)
- SHJ-02 — actual AED 268K vs target 320K (−16%)
- AUH-04 — actual AED 198K vs target 230K (−14%)
Last-4-weeks velocity: 58 units/wk · forecast +12% (Eid weekend) · on-hand 96 · in-transit 0 · lead-time 4 days.
- Confidence: High
- Source: LS Forecast + last 12-week sales + open POs
Illustrative Retail Copilot conversation — sample data shown.
Analytics for LS Central — Azure-hosted Power BI with AI insights, pay per usage.
LS Retail has renamed LS Insight to Analytics for LS Central (LS Analytics for short) and rebuilt it as a managed cloud service. It now ships pre-built Power BI dashboards and AI features — natural-language querying, AI-driven trend detection and custom real-time alerts — hosted on Microsoft Azure with no capital investment up front.
Three industry intelligence packs ship in the box — each one a complete Power BI workspace with data warehouse, data model and visuals tuned to a single retail or hospitality vertical. On top of those packs sit cross-cutting AI capabilities that work on whichever pack you open.
- Retail IntelligenceSales performance, inventory health, bestselling and slow-moving SKUs, store-vs-store comparisons and pricing-optimisation views — the Monday-morning view for a multi-store retail group.
- Restaurant IntelligenceKitchen and seating performance, food-waste tracking, menu mix and modifier profitability — tuned for quick-service, full-service and food-court operators.
- Resort & Hotel AnalyticsRoom performance, booking patterns, guest segmentation and per-service profitability across spa, activities and F&B revenue centres.
- Ask a question, get an answerNatural-language querying lets a manager type “top 10 SKUs in Dubai last week vs. the week before” and get a chart back — no DAX, no analyst in the loop.
- AI-driven trend detection & real-time alertsThe service flags anomalies and trend shifts automatically, and you can configure custom alerts when a metric crosses a threshold — pushed to email or Teams.
- Pay-per-usage on Microsoft AzureHosted by LS Retail on Azure with the data warehouse, data models and visuals included. You pay for what you use — no servers, no BI consultancy bill to model “basket size” for you.
Net sales by store (top 8)
Sales mix by category
Illustrative LS Analytics dashboard preview — sample data shown.
What “one product” actually replaces.
A typical mid-size retailer ends up running five to seven systems: a POS, an ERP, a stock management tool, a CRM/loyalty engine, an e-commerce platform, a BI tool and a tax compliance layer. Every pair of them needs an integration. Every integration needs a person.
LS Central is a different proposition. It is a single application, published by LS Retail and built natively on Microsoft Dynamics 365 Business Central. The till, the warehouse screen, the head-office GL and the analytics dashboard all read and write the same tables.
- One productPOS, ERP, inventory, loyalty, e-commerce, kitchen display and forecourt — all one license, one upgrade path.
- One databaseBusiness Central. No middleware. No nightly sync to reconcile this morning’s sales against yesterday’s stock.
- One vendor relationshipNovasoft, your LS Retail Diamond Partner, is accountable for every screen end-to-end — not a finger-pointing chain.
- Cloud or on-prem, your choiceRun on Azure as LS Central Cloud, on-premises in your data centre, or hybrid — same product.
An LS Retail Diamond Partner on the ground in the Middle East.
The Diamond tier is the top of the LS Retail partner programme — reserved for partners with a proven implementation track record, certified consultants and active live customers. We pair that with a Middle East presence: consultants in Dubai and Riyadh, fluent in Arabic-and-English POS, UAE FTA compliance and KSA ZATCA Phase 2.
Diamond Partner — top tier
Certified LS Central consultants across the full product surface — POS, store ops, replenishment, e-commerce, F&B and forecourt. We do not sub-contract the build to anyone — everything ships from our own consultants.
Middle East presence + global delivery
Front-line offices in Dubai (UAE) and Riyadh (KSA) for client-facing work; delivery centres in Greater Noida (India) and New Brunswick (USA) for build & managed-support scale. One method, multi-currency, Arabic-fluent.
NovaCare managed support
Post-go-live, your stores go on our regional NovaCare desk — SLA-backed support, monthly health checks and a roadmap-aligned upgrade plan.
Local compliance, owned
UAE FTA e-invoicing, KSA ZATCA Phase 2 and GCC WPS payroll — built by Novasoft, packaged as Business Central extensions and shipped as part of your LS Central rollout.
Microsoft Solutions Partner
We are also a Microsoft Solutions Partner for Business Applications — the same team owns your BC stack, your LS Central layer and your Microsoft 365 integration.
Fixed-price phases
Each phase scopes against a fixed price wherever possible — so finance does not sign a blank cheque and the project manager has a hard delivery target.
“The day we cut over, our stock figure on the dashboard finally agreed with the stock figure on the shelf. That is the value of LS Central — not a feature; an arithmetic truce.”The unified-commerce moment Novasoft retail-practice point of view, drawn from live LS Central rollouts across Middle East grocery, hypermarket, department-store and F&B clients in UAE, KSA and Qatar.
Four stages. Fixed-price phases. 10 to 16 weeks for a focused rollout.
Multi-country or multi-format groups are phased — head office plus a flagship store first, a controlled wave across the rest of the estate next.
Assessment
1–2 weeksWorkshops with finance, store ops, IT and merchandising. We walk the stores, watch a real day at the till, and map your existing systems — what stays, what retires.
Design
2–3 weeksVertical chosen, chart of accounts mapped, store hierarchy modelled, payment middleware selected. You sign off the blueprint before any build starts.
Build & configure
5–8 weeksLS Central is configured against the blueprint. Item, customer, supplier and price data migrate in waves. UAT runs in parallel — not at the end.
Go-Live & hypercare
2–3 weeksPilot store, then a controlled rollout to the rest of the estate. Two weeks of hypercare on-site, then handover to the NovaCare managed-support desk.
See LS Central in your format, side-by-side with the stack you run today.
Book a free 45-minute working session with a Novasoft LS Retail consultant in Dubai or Riyadh. We will walk a live LS Central tenant tuned to your format — grocery, hyper, super, department, c-store or F&B — map it against your existing POS and ERP, and tell you honestly where it pays back across your Middle East estate.
Book a Free LS Central Demo.
A Novasoft LS Retail consultant will respond within one business day with a working-session slot and a short questionnaire to make the call useful.
- Reply within one business day
- 45-minute live tenant walkthrough, tailored to your vertical
- Honest read on rollout effort, timeline and TCO — no pitch
Prefer email?
contact@novasoft.globalRequest your demo
Six required fields — under a minute to send.
LS Central — the questions retail leaders keep asking.
Every answer below is reflected verbatim in the FAQPage JSON-LD so it can win a snippet on the SERP.
What is LS Central?
LS Central is a unified commerce platform built natively on Microsoft Dynamics 365 Business Central. It replaces a stack of disconnected POS, ERP, inventory, loyalty and e-commerce tools with one product, one database and one user interface — so the same item, customer and price you see at the till is the one finance sees in the back office.
How is LS Central different from a standalone POS?
A standalone POS only rings sales — you still need an ERP, a stock system, a loyalty engine and integration code to glue them together. LS Central is one application: POS, ERP, inventory, replenishment, loyalty, e-commerce, kitchen display, fuel forecourt and analytics all run off the same Business Central tenant, with no nightly sync jobs.
Is Novasoft an authorised LS Retail partner?
Yes. Novasoft is an LS Retail Diamond Partner — the top tier in the LS Retail partner programme — and a Microsoft Solutions Partner for Business Applications. We have certified LS Central consultants based in UAE, KSA, India and the USA, and a regional NovaCare managed-support practice for live stores.
Which retail formats does Novasoft focus on for LS Central in the Middle East?
Six focus formats across the GCC: grocery, hypermarkets, supermarkets, department stores, c-stores (convenience and forecourt c-stores) and F&B (quick-service, full-service, cafés and food courts). Each format ships with a tailored data model, screen layouts and posting rules — you are not customising a generic POS. Novasoft delivers across UAE, KSA, Qatar, Oman, Bahrain and Kuwait, with offices in Dubai and Riyadh.
Does LS Central work offline if internet drops at the store?
Yes. The POS runs locally and continues to process sales, payments and returns when the connection to the head office is down. Transactions queue locally and replicate automatically when the link is restored — no manual reconciliation, no lost sales.
Can LS Central run in the cloud?
Yes. LS Central Cloud is the SaaS edition, hosted on Microsoft Azure on top of Business Central online. You get auto-updates, Microsoft-managed infrastructure and a subscription cost model. On-premises and hybrid topologies are also supported — Novasoft helps you pick the right one for your store count and IT footprint.
How long does an LS Central rollout take?
A focused single-vertical rollout typically runs 10 to 16 weeks across Assessment → Design → Build → Go-Live. Multi-country or multi-format groups are phased — first head office plus a flagship store, then a controlled wave across the rest of the estate. Novasoft scopes each phase against a fixed price wherever possible.
What add-ons are available on top of LS Central?
The LS Retail catalogue includes LS Activity (reservations and ticketing), LS Analytics — formerly LS Insight — (Azure-hosted Power BI dashboards with AI insights and natural-language querying, sold pay-per-usage), LS Recommend (AI-driven product recommendations), LS Pay (integrated payment processing) and LS BI. Novasoft additionally ships region-specific extensions for UAE VAT/e-invoicing, KSA ZATCA Phase 2 and GCC payroll.
Where to go next.
Keep these back-links handy — they take you to the parent practice, related products and the wider Novasoft library.
The LS Retail practice page — partnership tier, certifications, regional capability.
View practice → Related product LS Central CloudThe SaaS edition of LS Central on Microsoft Azure — auto-updates, subscription pricing.
Compare editions → Foundation Dynamics 365 Business CentralThe Microsoft ERP that LS Central runs on — finance, sales, procurement, operations.
Read more → Sister practice Novasoft AI SolutionsGenerative-AI products across Business Central, M365 and retail — the practice behind Retail Copilot.
Explore AI → Industry view Retail industryHow Novasoft delivers retail end-to-end — not just the LS Central product page.
View industry → Region add-on UAE VAT & e-InvoicingThe FTA-mandate extension that drops into your LS Central / Business Central tenant.
Read more → Novasoft AI product Novasoft Retail CopilotConversational AI on top of LS Central and Business Central — ask your retail data in plain English.
Read more → About Novasoft Who we areMicrosoft Solutions Partner and LS Retail Diamond Partner — 4 regional offices, our story and certifications.
About us → Contact Talk to NovasoftAll four regional offices — Dubai, Riyadh, Greater Noida and New Brunswick.
Contact us →How leading retailers run on LS Central.
Real customer case studies published by LS Retail — across grocery, fashion, hospitality and food.
Aswaaq
How UAE community supermarket chain Aswaaq runs on LS Central.
Read on lsretail.com →HB Brands
Multi-brand fashion group powered by LS Central for unified retail.
Read on lsretail.com →SOHO Middle East
Hospitality and lifestyle brand using LS Central to scale operations.
Read on lsretail.com →Pret A Manger
Global food & beverage chain Pret A Manger on the LS Central platform.
Read on lsretail.com →