Consulting · Implementation

At Novasoft, our Microsoft Dynamics 365 consultants help right from analyzing your current business processes — implementing and customizing Dynamics 365 application to suit your business.

Cloud, on-premise or hybrid — Dynamics 365 marketing, sales, HR, project operations, field service, finance, supply chain, customer service and social engagement: CRM and ERP on one platform. Microsoft Solutions Partner team across UAE, KSA, India and the USA.

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3Methodology phases
3Deployment options
CRM+ERPUnified platform
4Delivery centres
About implementation Three-phase methodology Deployment options Products implemented FAQ Offices
About Dynamics 365 implementation · Verbatim from novasoft.global

Dynamics 365 business application implementation.

The cloud-based Dynamics 365 business applications such as — marketing, sales, human resource, project operations, field service, finance, supply chain, customer service and social engagement — allows both CRM and ERP under one platform.

You can purchase either any one of them or all services at once. So if your business is looking for implementation of Dynamics 365 application, we are here to guide you through successful Dynamics 365 implementation.

Microsoft Dynamics 365 and Office 365 are available in following deployment option — Cloud, on-premise and hybrid model. If you are an existing or new customer we help you to implement, upgrade or migrate the business application.

Novasoft helps firms to leverage the combined power of ERP and CRM to boost their revenue across diverse business verticals. Microsoft licensing scheme enables Dynamics 365 users to take advantage of additional benefits, training, and support, as well as giving them the right to upgrade their software at no additional cost when new versions become available.

Three-phase methodology · Verbatim from novasoft.global

Three phases — planning to live tenant.

Every Novasoft Dynamics 365 implementation runs through the same three phases. The phase boundaries are gates — you do not move forward until the previous phase signs off.

  1. 01Phase 1 · Planning

    Planning and requirement analysis

    During this stage we communicate with business owners and involve subject experts to understand business process. After understanding the business flow, we carefully plan every module and customization in Dynamics 365 suite.

  2. 02Phase 2 · Build

    Cross-functional team

    We have a clear line of command when it comes to implementing Microsoft applications. Our experts focus on specific process improvement and recommendations for unexpected issue, ensuring that every task is completed on time and within budget.

  3. Phase 3 · Deploy & maintain

    Deployment and maintenance

    Production cut-over to the chosen deployment model. Post-go-live hypercare. Hand-over to Managed Support with NovaCare 360° options for named-escalation customers.

Deployment options · Cloud, on-premise, hybrid

Three deployment models on one Microsoft licensing scheme.

Cloud (SaaS)

Dynamics 365 SaaS hosted on Microsoft Azure. Lowest infrastructure overhead. Automatic release waves. Best fit for customers without strict on-premise data-residency rules.

On-premise

Dynamics 365 / Business Central on customer infrastructure. Best fit for customers with data-residency or air-gapped network requirements. Novasoft handles infrastructure sizing, SQL Server tuning and Active Directory integration.

Hybrid

A subset of modules in the cloud, a subset on-premise. Common for customers in regulated industries where some workloads must stay on-prem. Microsoft Entra ID bridges identity across both planes.

Products implemented · The full Dynamics 365 family

Every Microsoft application Novasoft implements end-to-end.

Business Central

Business Central — mid-market ERP. Finance, supply, manufacturing, projects, jobs/projects, fixed assets, service.

FAQ · Implementation questions

Six honest answers about implementing Dynamics 365.

What is Novasoft's Dynamics 365 implementation methodology?

Three phases. Phase 1 — Planning and requirement analysis: we communicate with business owners and involve subject experts to understand the business process, then carefully plan every module and customization in the Dynamics 365 suite. Phase 2 — Cross-functional team: a clear line of command with experts focused on specific process improvement and recommendations for unexpected issues. Phase 3 — Deployment and maintenance: ensuring every task is completed on time and within budget.

Which Dynamics 365 applications does Novasoft implement?

The full Dynamics 365 family: Business Central, Finance and Supply Chain Management, Customer Service, Field Service, Project Service Automation, Marketing, Sales, Project Operations, Human Resource, Customer Insights and Sales Insights. Microsoft 365 / Office 365 deployment included where relevant. Purchase one or all services.

What deployment options does Novasoft support?

Three deployment models: Cloud (Microsoft Azure / SaaS), on-premise, and hybrid. The choice depends on data-residency requirements, integration estate and existing infrastructure investment. New customers and existing customers are both supported — Novasoft helps you implement, upgrade or migrate the business application.

What does the Microsoft licensing model include?

Microsoft licensing enables Dynamics 365 users to take advantage of additional benefits, training and support, as well as giving them the right to upgrade their software at no additional cost when new versions become available. Novasoft is a Microsoft Solutions Partner — Business Applications and an authorised Cloud Service Provider.

How does Novasoft handle business process analysis?

During the planning and requirement analysis stage we communicate with business owners and involve subject experts to understand business process. After understanding the business flow, we carefully plan every module and customization in Dynamics 365 suite. The output is a documented requirements specification and a module-by-module implementation plan.

Can Novasoft combine ERP and CRM in one implementation?

Yes. The cloud-based Dynamics 365 business applications allow both CRM and ERP under one platform. Novasoft helps firms to leverage the combined power of ERP and CRM to boost their revenue across diverse business verticals. One Microsoft tenant, one identity model, one billing relationship.

Industries served · Verticals this consulting team supports

Six Novasoft industry practices — all supported by this consulting team.

Food & Beverage

Food & Beverage — LS Central Hospitality on Business Central.

Grocery & Retail

Grocery & Retail — LS Central unified POS for hypermarkets, supermarkets, convenience and dark stores.

Fashion & Apparel

Fashion & Apparel — LS Central for Fashion with size-colour matrix, season master, sell-through analytics.

Manufacturing

Manufacturing — BC Manufacturing for discrete and process production with NOVAQC advanced quality.

Get in touch with us · Four offices, one team

One delivery team across UAE, KSA, India and the USA.

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Need help implementing the new Microsoft Dynamics business application and Office 365? Talk with our consultants.

No sales deck. No SDR. A Novasoft consultant — not a sales person — will be in touch within one business day.

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Sources · Authority & partner references
  1. Microsoft Partner — Solutions Partner for Business Applications
  2. LS Retail Partner Directory — Novasoft (Diamond Partner, 5 consecutive years 2022–2026)
  3. Microsoft Learn India — Business Central documentation
  4. Microsoft AppSource — Novasoft apps directory
  5. Novasoft Privacy Policy

Last reviewed May 2026.

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