NovaCARE: Complete Microsoft Dynamics Support, Post Go-Live
Tiered support, named consultants, SLA-backed response — the operational backbone that keeps Business Central, LS Central, and the wider Dynamics estate running.
Three Tiers
1. NovaCARE Essential
Ticket-based support, 8x5 business hours, NBD response on standard incidents. Fits small BC tenants.
2. NovaCARE Pro
Named consultant, 24x5 coverage, 4-hour response on critical incidents, quarterly health review.
3. NovaCARE Enterprise
24x7 coverage, 1-hour response on Severity-1, dedicated technical account manager, monthly steering review, release wave readiness baked in.
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1 hr
Sev-1 response on Enterprise tier
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Named
consultant on Pro and Enterprise
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Cross-Product
BC + LS Central + D365 covered
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Support is part of the architecture
A go-live is not the end of the project; it is day one of the operating reality. NovaCARE structures that reality: the same team that built the system runs the helpdesk, the same consultants attend the steering reviews, the same release-readiness briefings inform the user community.
Microsoft's own support arrangements — see Microsoft Learn — Dynamics 365 — cover the platform; NovaCARE covers the partner-implemented stack.
Why Implement with Novasoft?
NovaCARE covers Business Central, LS Central, the full Dynamics 365 estate, and Power Platform extensions. Engagements feed back into implementation for change requests and upgrade and migrate for major moves.
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Tiered
Essential, Pro, Enterprise — pick the right one.
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SLA-Backed
Response targets in writing.
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Continuous
Quarterly reviews + release readiness.
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Right-Size Your Support Tier
Bring your environment list and uptime expectations. We will recommend the right NovaCARE tier in 30 minutes.
Book Free Assessment Managed SupportSources
- Microsoft Learn — Dynamics 365. learn.microsoft.com/dynamics365
- Microsoft Learn — Business Central. learn.microsoft.com/dynamics365/business-central
- Microsoft — Dynamics 365 support. microsoft.com/dynamics-365/support
Last updated May 2026